Terms and Conditions

Methods of Payment

We have several payment options: credit card, Paypal or bank transfer. Once you have placed the order, we will contact you to confirm the order and preferred payment method as well as delivery terms. If you have any questions regarding available payment methods, contact us.

Shipping Options

We offer standard shipping service for all products.

The cost of delivery is €5 for all orders under €70 shipped within the EU. Delivery of all orders of €70 or more shipped within the EU is free of charge.

Shipping rates for orders that don’t qualify for free shipping (including all orders shipped outside the EU) depend on products ordered and country of delivery. Our sales manager will contact you with detailed information on applicable shipping charges prior to delivery.

Return Policy

You can return the purchased goods without explaining your reasons, during the legal period of 14 days from the moment of the product receipt.

Cost of return shipping of the product is paid by the customer.

The product should be packed in the original package and be intact, and have no traces of being used.

If the product is returned because of a defect, which is later verified, we will refund the cost of return shipping to the product to our warehouse. Defect products are exchanged according to the warranty rules provided by manufacturer.

You can return an item within 14 days to get a refund even if the purchase was made in a brick-and-mortar store. We will refund your money!

Contact us if you want to return a product, and our manager will definitely help you!

Warranty

All products listed on the zoom-n-joy.com website are subject to the same warranty as declared by the brand manufacturer. All Levenhuk products are provided with a lifetime warranty covering material and design defects (all Levenhuk accessories have 2-year warranty).

You can find here the full details about Levenhuk lifetime warranty.

Privacy Policy

Personal data processing is carried out in full compliance with the General Data Protection Regulation.

None of the information you provide about yourself is shared with any third parties except to the extent necessary for processing your order (for example, we inform shipping company of your shipping address, but the email address remains undisclosed).

You can find the whole information about privacy policy on a special page.