Here, we have compiled answers to the most frequently asked questions related to delivery, prices, availability of goods in stores, etc. We suggest that you carefully study this section – perhaps the answer to the question you are interested in is already here. If you have not found answer to your question, please contact us.
The prices indicated on our website are relevant when posting an order in our online store only. Nevertheless, you can arrange a pick-up of the purchased goods from any store in which this product is available. In this case, the price will not change.
Prices on the site can sometimes be slightly lower than in offline stores. This happens because special offers and discounts in the online and specific offline stores may sometimes not coincide.
We are the official representative of the brands present in our store. The prices are set by the manufacturers. We cannot guess, explain or confirm the origin of the goods that are much cheaper on the ‘X’ website. Of course, you can buy goods cheaper on the ‘X’ website! We believe this product will be of the appropriate quality.
Yes, all our prices include VAT.
You can place an order via telephone +49 30 2178 2295, or on our website zoom-n-joy.com.
You can visit any of our Zoom’n’Joy retail stores. Addresses are available here.
Retail stores have a slightly different range of products. You can find out the product availability on the website, or via telephone.
We update our range of products regularly. You can find info on the products on the News page of the zoom-n-joy.com website.
If a product you are interested in is temporarily absent in a particular retail store, we will be happy to deliver it to this store for you. It usually takes just 1–3 business days.