Frequenly Asked Questions

Here, we have compiled answers to the most frequently asked questions related to delivery, prices, availability of goods in stores, etc. We suggest that you carefully study this section – perhaps the answer to the question you are interested in is already here. If you have not found answer to your question, please contact us.


Are the prices of your products in stores the same as on the website?

The prices indicated on our website are relevant when posting an order in our online store only. Nevertheless, you can arrange a pick-up of the purchased goods from any store in which this product is available. In this case, the price will not change.

Why do you have different prices on the website and in the physical retail store?

Prices on the site can sometimes be slightly lower than in offline stores. This happens because special offers and discounts in the online and specific offline stores may sometimes not coincide.

Why are your products more expensive than on the ‘X’ website?

We are the official representative of the brands present in our store. The prices are set by the manufacturers. We cannot guess, explain or confirm the origin of the goods that are much cheaper on the ‘X’ website. Of course, you can buy goods cheaper on the ‘X’ website! We believe this product will be of the appropriate quality.

Do prices include VAT?

Yes, all our prices include VAT.

Selection and availability of products

How can I place an order?

You can place an order via telephone +49 30 2178 2295, or on our website

Do you have a retail store that I could visit to check products, or can I only order products online?

You can visit any of our Zoom’n’Joy retail stores. Addresses are available here.

Are all products listed on the website available in the retail stores as well?

Retail stores have a slightly different range of products. You can find out the product availability on the website, or via telephone.

How often is the range of products updated?

We update our range of products regularly. You can find info on the products on the News page of the website.

If the product I need is not available in a retail store, can I order it from the warehouse?

If a product you are interested in is temporarily absent in a particular retail store, we will be happy to deliver it to this store for you. It usually takes just 1–3 business days.

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